Shipping & Returns

RETURN & EXCHANGES

If you’re unhappy with your order for any reason and would like to return it we’d be happy to offer a refund, exchange or credit note of the same value within 30 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we will require a receipt or proof of purchase. Please include your order number when you contact us. 

In order to help us process your return, please include a completed returns document with your return.

You will be responsible for paying for your own shipping costs for returning your item, which are non-refundable. Your exchanged item will be sent back to you by Royal Mail standard post free of charge. 

DELIVERY 

Shipping to mainland UK, countries in the EU and the USA. UK orders will be delivered by My Hermes courier within 5 - 7 working days for an additional cost of £7, EU orders will be shipped by Royal Mail standard international shipping for an additional cost of £17.50. US orders will be shipped by Royal Mail standard international shipping for an additional cost of £20.

For any queries regarding your order please contact us at info@artistresidence.co.uk